Customer Services Charter
We will:
- Be courteous in providing our services.
- Align ourselves with our customer priorities.
- Ensure that any concerns or complaints about our service are handled efficiently.
- Do what we promise.
Customer Support List:
- Provide a daily status report via the TRT Ltd website (Customer Login required).
- Provide initial scrap quantities within 4 days of material being received.
- Immediate and advance notification of delays with reason.
- Prompt response to customer queries.
Help us to improve our service:
We depend on your feedback to help us assess and improve the quality of our business and Customer Services. Please tell us how we are doing. You will receive a Customer Satisfaction Score sheet quarterly to provide your feedback.
Andrew Adams
Marketing & Contracts Manager